A: Honestly, this is a very personal decision. We have seen some rugs that we never would have tried to clean, but due to sentimental attachment the decision was made to clean the rug. If you are in doubt, take pictures of the problem areas and contact us with other details and we can help you make a decision.
A: Over the years, we have cleaned many, many rugs valued at thousands of dollars. We have the training and experience to determine when to clean, more importantly, when NOT to clean a rug. If you are concerned about a specific vulnerability or imperfection in your rug, please let us know when you contact us and a rug specialist will talk through things with you.
A: Animal urine can be removed from rugs and we know which products to use and when to use them. Sometimes, however, the urine has already damaged the fiber and/or caused the dye to bleed. This pre-existing damage cannot be reversed.
A: Definitely. As a rule, the more expensive the rug, the easily it can be damaged. This is because expensive rugs tend to be handmade and handmade rugs tend to use vegetable dyes that can be susceptible to damage by using the wrong cleaning agents. On the other hand cheaper rugs are machine made using synthetic fibers, such as nylon or polypropylene and they use manmade heat-set dyes that are resistant to abuse.
A: Fringe is almost always made of cotton and yes, we clean the fringe and groom it so it doesn’t tangle.
A: We do not perform rug repairs in-house, but we would be happy to help connect you with a qualified resource. Let us know.
